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Thanks for stopping by to submit your enhancement ideas! Lucity software is successful because of the enhancement and design ideas we receive from our users. Below you’ll see the entries the Lucity user community has submitted – be sure to vote for the ones you’d like to see incorporated. To submit a suggestion for a specific application, just click on the product group to the right.

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  1. Hydrant Inspections Field "Needs Repair"- have the ability to assign a W.O. Template

    Hydrant Inspections Field "Needs Repair" onlys carries over asset info when it automatically creates the New Work Order. I have a need for it to carry over the inspection's general commits as well. That is the field that we used to describe the repair that is required.
    I would like the ability to have it to use a W.O. template instead of leaving problem and task blank.

    7 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Add a check box to global edits that would delete ALL associated lucity tables from asset

      Currently I have to go through many manual steps to remove all associated Lucity tables from an asset that no longer exists and needs to be deleted from Lucity. I have to move inspections, mainbreaks, cctv and/or work orders to another asset all one at a time. Then I can go back and delete the asset. If there was a check box below that deleted associated tables with this asset AND allowed you to transfer all associated lucity tables to the correct Asset Record Number, that would accomplish all this and be a very powerful guide in QAQC process.

      7 votes
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Limit access to tabs

        We would like to have the ability to limit access to tabs within the different departments using Lucity. A coworker from another department was able to delete tabs from our department without notification. By allowing the managers to delegate authority for individual tabs we would be able to prevent others from accessing information they should not have the ability to change or delete. Thank you.

        6 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Turn on "Double Click"...

          Please turn Double Click back on while making choices in requests and work orders. It worked fine in the previous version.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Copy Data from All Fields When Using Create A Copy Tool

            When using the Create a Copy... tool with Work Order Daily Inspections, only required fields from child records (Staff, Equipment, Contractors, etc.) are carried over to the new inspection records. This means users have to repopulate many (non-required) fields with the same information that was previously entered in the child records, effectively nullifying the benefit of being able to "create a copy" in the first place. Can the behavior of the Create a Copy... tool be modified to include all fields? Alternatively, can a new tool be added so that you can choose to copy over all fields or only…

            5 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Eliminate max number of 10 attached documents displayed via mobile app

              There is a limit of 10 attached documents that are displayed in the Documents popup on Lucity Mobile. This caused a field worker to become frustrated that her photos were being lost when she wasn't seeing attachment #11, 12, and 13 appear in the list. Please make the Documents popup show more than 10 attachments.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Require all Lucity users to have an Active Directory account.

                I jut found out that mobile users do NOT require an Active Directory account to use Lucity on a tablet. I counted on employees being in an AD account for security reasons. I don;t always get told when someone has left the city or a department, but when they leave they are usually taken out of the AD group. This helped create a two step security process to access Lucity. I would like mobile ops to be secured the same as the desktop is currently.

                3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Decimal point not working in new version.

                  When typing in a decimal value in the new web version such as 0.25 (15 minutes) you can't enter in the value I've shown. You must enter ..25 to get the 0.25 amount.

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Change permissions so users can not even see the Field Properties

                    We would like to have the field properties not show up at all to our end users. Even with permissions whittled down to almost nothing on a test user with Field Properties and Field Definitions removed, I can still have access to Field Property Modification, Field Property Information and Enter Design Mode in the menu. We would prefer end users not have access to this stuff and we would like to not have the database field names exposed to anyone that does not have admin rights.

                    Thanks!
                    Jamie

                    5 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add Main Task to Storm Inspections to populate Work Order if Needs Repair is checked

                      Right now a Work Order is created with no defined Task when a Storm Inspector checks the "Needs Repair" button and saves the inspection. I'd like the inspector to be able to choose from main tasks to push that to the work order.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Use the Master Projects/Projects module to link to the "Projects" field in all the water modules.

                        In all the water modules there are "Project" fields that access a table to populate the field. Instead of using a separate table for this use the Master Projects/Projects to populate this field. Also have a table in Master Projects/Projects that would show the linked water assets.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Notifications for Parts Below Reorder Point

                          Add in Parts Inventory as part of the notifications system. We have some parts that have an extremely long lead time from oversees. As soon as that part is used on a work order, a replacement needs to be ordered asap. These particular parts are too expensive to "keep on the shelf".

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add a toolkit option to populate the purchase order in parts inventory

                            Instead of having to add each item to a purchase order individually, would it be possible to have an option in the toolkit to populate a purchase order from selected records. I think this would make the process easier for our inventory control person.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Use one manufacturers table for all the modules and sections in the module.

                              Use one manufacturer lookup table for all modules (warranty, equipment, etc) with all the manufacturers pertinent information. This keeps from having to have multiple tables with the same manufacturers in them.

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add a "No template" option in the "Select options for creating a Work Order" dialog box

                                When creating a work order from the web map after first selecting an asset, the user is prompted with a list of templates that are associated with the relevant asset category. Users often think they have to select a template from the list in order to create the work order. I think it would help if the dialog box had an option, selected by default, that indicate "No Template" or "Do not use a Template" or "Create Work Order without using a Template" or something like that.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Restrict access to reports

                                  Would like to use the report groups to allow or restrict access to reports. We have several reports that should only be accessed by supervisors.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Enable all fields that are available in a Grid to also be available in the Build-a-Filter interface.

                                    For example, the field PL_Number is available in the Parts Transactions Grid, but not in the Build-a-Filter window. If I understand correctly, the PL_Number field is not available because it is a joined field from another table, requiring it to be accessed through an advanced filter, which is much more difficult to construct (at least for me).

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Fiscal year sorting. Reports, filters for all modules.

                                      You could request we have a fiscal year field in all the modules that would then get dynamically updated from the budget fiscal year module, based on what dates you enter there. (alternative to calendar year)

                                      5 votes
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                                      • Expand Utility Account Number Defaults Table

                                        Current Utility Account Number Defaults has limited usefullness. would like the ability to add support contact info (email and phone), billing contact info (email and phone), account password, and sub-account (30x).

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Be able to export CSV with Lucity WO #, Lucity WR #, and External ID (SeeClickFix ID #) all in one database-file format CSV.

                                          Be able to export CSV with Lucity WO #, Lucity WR #, and External ID (SeeClickFix ID #) all in one database-file format CSV.

                                          1 vote
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