General

Thanks for stopping by to submit your enhancement ideas! Lucity software is successful because of the enhancement and design ideas we receive from our users. Below you’ll see the entries the Lucity user community has submitted – be sure to vote for the ones you’d like to see incorporated. To submit a suggestion for a specific application, just click on the product group to the right.

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  1. Add a "forgot password" link at Lucity Web log-in

    Currently, if a user forgets their password, he/she needs to contact the system administrator for a reset. As an alternative, if the user forgets their password, could they enter their login ID, and select a "Forgot Password?" link which sends an email to the address associated with the login, and allows them to enter and confirm a new password. This password would then concurrently be updated in security settings, so the user could immediately use this new password with their existing userid on their next log-in.

    23 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to add both a Sign & Pole to a work order at the same time from the web map.

      Right now you can NOT add both a Sign and the Pole the sign is attached to the same work order from the web map. There is a work around but it's not a good work flow. These two assets are always going to need to be added together.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • send 'Thank You' request notification when request created from asset.

        We make Facility assets (buildings, rooms, floors, etc.) visible to our customers via drill-downs on a Lucity Web dashboard. This allows, for example, a customer to drill down, by building, to a room and create a request for it directly from the asset. When requests are created this way, the requester's information (name, phone, email, etc.) is not captured, so the 'Thank You' request notification is not sent. We can go back and add the requester's information to the request and manually send the 'Thank You' notification, but that defeats the purpose of auto notifications.

        Thank you.

        2 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Please bring back "yellow hard hat" (Create Work Order) on Request Forms

          Please bring back "yellow hard hat" (Create Work Order) on Request Forms

          5 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • enable user to copy tasks from one work order to another, or to create new work order from selected tasks.

            Enable user to copy tasks from one work order to another, or to create new work order from selected tasks. My reason for wanting to use this tool is to get around the inability to transfer tasks from one work order to a new work order. A new work order can be created from selected Work Order Assets, but not from selected Work Order Tasks (as far as I know).

            For some projects, we think it may be advisable to create a single work order with many tasks up front—like a work plan—but we also want to be able to…

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Alphabetize "Change view..." list

              Allow user and/or admin to Alphabetize the "Change view..." list

              2 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Add some spacing in the Automatic Parts Re-Order Report

                IN the Part Re-Order report where it lists the Stock Qty ReOrder Qty and ReOrder Amt add a space between the counts and the next listing. Instead of "Stock Qty: 3ReOrder Qty: 4ReOrder Amt: 4" make it readable "Stock Qty: 3 ReOrder Qty: 4 ReOrder Amt: 4".

                2 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Storm service lateral module

                  It would be useful to have a storm lateral module setup similar to the sanitary lateral module. including inspection module, service permit module, ect...

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • "Has Work Order" flag for Asset Inventory Filter

                    Add the ability to search for asset inventory records with work order history. In concept, this could be something as simple as a Yes/No flag (similar to In Map Flag).

                    This would be very helpful to Public Works and GIS staff to verify (and preserve) records with work order history.

                    4 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Enable forms and grids based on customer-defined views (over asset modules)

                      We're doing a project of inventorying all kinds of capital assets in our agency: equipment, vehicles, buildings, pump stations and sewer network. For the purposes of this project, we'd like to see Fixed Asset account #, Asset Tag #, installation date and a few related field for all these assets, regardless of source module in Lucity.

                      I'd like to display these common fields for all the capital assets in a single grid on a Lucity Dashboard Drill, but, currently, there is no single view that pulls from multiple asset modules, and the best I can do is to provide 10…

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Make Parts Inventory work like an actual Inventory Management System

                        When entering an inventory count it requires an inventory count date, however it does not true up the inventory back to the count date entered. (It does not retroactively adjust the balance).

                        This requires a manual adjustment of the inventory to account for any items used or ordered between when an inventory count was made and when the count is input in to Lucity.

                        Please provide a function to retroactively true up the inventory based on the date of a physical count.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Please allow the ability to add a custom user field to the PM Assets grid that exists in the asset inventory.

                          Please allow the ability to add a custom user field to the PM Assets grid. We have a a custom user field that exists in the asset inventory, that we would like to appear in the PM Assets grid as well. It would allow us to present more information about the asset when the PM work orders are printed out.

                          Thank you

                          2 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Custom PM Work Order Triggers.

                            Allow custom work order triggers in the PM Template. At the moment, date(s) are the only trigger option(s). If a checklist/asset fails, that failure could serve as a trigger to spin a work order.

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Station readings difference

                              The current setup for station readings SWSTNRD.SZ_VALUE does not provide a difference or rate like it does for pump readings or equipment readings. It would be nice for this to happen so that we do not have to run a report to gain this information. Additionally it would be also be good to have 1 or 2 more station readings fields with difference. Some stations have multiple flow meters and currently it is only possible to obtain this information through custom fields and have a custom report made to calculate difference or rate.

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Expand Assign Default Group Views to all asset types

                                Assign Default Group Views is a great option, and would be a big help in Fleet and Transportation modules.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow a notification to reference a pre-defined report

                                  Currently, a notification is configured with a template that has its own (limited and proprietary) markup language for layout and including data.
                                  The key idea here is to use a Lucity report (.rpt) to format the body of the notification instead. Reports has a much richer language for gathering data from related records and all the formatting and layout options someone could desire (given knowledge of Crystal Reports (g)). There should be an option to send the email with a PDF attachment or to have CR to generate plain text (or possibly HTML) for the body.

                                  This would enable notification…

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Search/Filter Comments

                                    We're trying to consolidate our task/category lists to make mobile usage easier and more intuitive. As we progress, we've seen that a roadblock to our efforts to peel back the overcomplication we've created with too many categories and tasks is that we can't search filter for comment field words or entry strings. I understand there is some complication in that comments are a separate table, but It would be incredibly helpful to filter based upon specific words, strings or *like words in the comments fields of work orders or work requests, that way you may not have to create overly…

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make it easier to manage employee certification expirations

                                      I wanted to provide a certifications dashboard for our training manager showing certifications expiring in the next 60 days. The best I could do was to create a Crystal Report, which at least shows the right info, though the manager cannot edit the data or send notifications, etc.

                                      I could not create a data drill because there is no module based on table WKUEMPCRTE available in the data drill acquire list.
                                      The closest I could come is WKUEMPCRT, which is called 'Employee Certifications' but shows the certifications available, not the employees holding them. Support provided a trick for filtering that…

                                      2 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • View Tabs in Mobile Only

                                        Allow the Tabs to be viewed in Web or Mobile just like the Frames can be selected for one or the other.

                                        2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add Internal Document Link for Dashboard

                                          I would like to make general information pdf documents available to certain Lucity users through their dashboard, such as critical emergency contact information. Since this is already maintained elsewhere, I'd rather use a pdf than re-enter all the data into the Contacts or Addresses modules that would then need to be dual-maintained. But the External Document Link only links to a url that is globally available (as I understand it), and I want this information only available internally, and only to certain Lucity users.

                                          2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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