General

Thanks for stopping by to submit your enhancement ideas! Lucity software is successful because of the enhancement and design ideas we receive from our users. Below you’ll see the entries the Lucity user community has submitted – be sure to vote for the ones you’d like to see incorporated. To submit a suggestion for a specific application, just click on the product group to the right.

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  1. Double Click in Grids

    Can we get rid of the "open" icon in grid views, and enable double-click to open a record? Thanks!

    6 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Water Isolation Valve indication should be directional for trace

      Question… Has Lucity considered (or is it already here and I have yet to find the functionality) for a valve to be an isolation valve in terms of one of the pipes that is attached but not the other?
      What I’m thinking is along with (or instead of) a Boolean isolation valve check box there would be two fields, Isolation Pipe 1 and Isolation Pipe 2. Then one could indicate if this is an isolation valve for the pipe to one side but leave the other blank if it is not an isolation valve from that direction. Then with these…

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Employee Picklist to All Inspection forms

          In the inspection form there is usually a field that allows a user to type in and in some cases us a picklist for Inspected by/Assessed by on the form. However, this is not linked to the employee resources for the category. Could we get a field that has the employees for that category in a picklist on the inspection forms. This would keep the admins from having to create and maintain up to dozens of employee picklists for inspections while at the same time helping to keep data integrity.

          8 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Unlink asset from a task function

            In Lucity we may have many assets linked to a task on a work order. If one wrong asset is linked, currently the task needs to be deleted and all of the assets need to be re-added to the task to get rid of the one asset that was entered in error. If there was an unlink from task function for the assets on a task that would be very helpful.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • bulk download of pictures

              We would like to be able to download all pictures attached to a case at once. We have a few cases that have 20 or 30 photos on it and downloading them all at once is a drag.
              Thanks!
              Jamie

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Add trace to work order

                After completing a trace in the print tool can we have an option to add the trace to the work order as a document?

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Add WO/REQ addr relationship to the identify tool.

                  Essentially when you are doing the identify from the web it is looking for the requests in the WO/PM/REQ tab on the address rather than the WO/REQ Addr tab. There is not currently any link from the Addr tab to the request because it is just querying for that value.
                  Stemmed from SUpport Ticket #17433

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Change default location for the geoDB created by Lucity GIS tools

                    When using the Lucity View TV Observations tool (and probably other tools), Lucity creates a file geoDB in C:\Users\%name%\AppData\Local\Temp…
                    Want to specify where this geoDB is created and stored so user can more easily access it.

                    2 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add monthly option to Import and Update tool

                      The Import & Update tool currently only schedules daily or less. Would be great if you could add monthly as an option.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • While using the Lucity Mobile APP capture the GPS coordinates during Asset inspections.

                        While using the Lucity Mobile APP capture the GPS coordinates during Asset inspections. Also provide a method of adding any new assets to the GIS Feature Class / shapefile.

                        1 vote
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Disable Pop-Up to Select Client (GIS Tools)

                          Disable pop-up prompt to select Lucity client every time a layer is double-clicked in the Table of Contents in an MXD. This occurs for feature classes linked or unlinked to Lucity. At ArcGIS Desktop 10.4.1, this would only occur when starting an edit session (regardless of geodatabase/feature class link status to Lucity). At ArcGIS Desktop 10.5.1, the prompt comes up whenever a feature class is double-clicked in the MXD Table of Contents - for example, to check layer properties, modify labels, or access any other tab in a layer's properties.

                          It would be helpful to have the ability to toggle…

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Improve Data-Drill Text for Boolean fields

                            Data-drills in LucityWeb are extremely useful for text & picklist descriptions, but boolean fields break out records with only 'True' and 'False', which is not useful without knowing WHAT is true or false.
                            So when the data type = boolean (checkbox) on a on data-drill, present the text as "<fieldname>: <value>" rather than just the value. Then a sample data-drill might look like:
                            - Needs Dig Permit: True (4)
                            - Needs Dig Permit: False (9)

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • requests status should change if it is disassociated from a work order

                              When you create a work order from a request, the status of the request is automatically changed to "assigned to WO"
                              We would like the status of the request to automatically change back to "new request" if we disassociate the request from the work order. Currently the status of the request remains as "assigned to wo"

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Remaining useful life on equipment (RUL)

                                Currently in the equipment module on the Eval tab, the remaining amount is calculated by max amount minus amount used. Maximum amount = service life and remaining amount is current date minus maximum date. This technically calculates RUL but the problem is the current amount only gets updated when there is a reading or a work order or a reset of some kind. The current date does not get updated on most of our equipment because it does not get inspected and does not need work orders. so the remaining amount never gets updated. Would it be possible to calculate…

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Indicate field alias in Error/Warning

                                    When a user enters an invalid value on a form, the Errors\Warnings message indicates the database field name, such as "WorkOrderUser47", instead of the more user-friendly field alias that appears on the screen. This makes it difficult for the user to understand which field the message is referring to.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to create multiple thank you replies for Citizen Portal

                                      I would like to be able to create an individual "thank you " reply for each citizen portal page. We use the portal page for internal Facilities Requests at the moment and part of our workflow is to send a survey out with each completed work order. We are also going to start using the citizen portal page for citizens to report different things. We need the facilities survey to go out automatically, but we want a different thank you email to go out to citizens. At the moment, the same thank you email would be sent out for both.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Asset Checkboxes for Work Orders

                                        Our field guys do the exact same tasks to start each day, mostly checking specific pumps and reading tank levels. Some days, they're required to get each one, other days they only need some readings. I understand you can create a work order template with multiple assets, but that's not as dynamic as I'd like. I like the 'checkbox' ability when you can write work orders on multiple assets in the same building. I'd like to create a building called "rounds" and add all the equipment, but Lucity requires a 1:1 relationship between buildings and equipment.

                                        Can we disable this…

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Embed task, employees, comments, materials, equipment tabs into form

                                          I think Lucity should embed the frame that has the task, employees, comments, materials and equipment (at least) to the bottom of forms. One of the biggest complaints I get about this system is the clicks needed to drill down into these tabs. If the frame that held these tabs was embedded in the work order form, it would help a lot. Please see attached for a rough idea of what I am talking about.
                                          Thanks!
                                          Jamie

                                          1 vote
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