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What content should we feature in new videos and how can we improve our documentation?

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  1. Improve help guide search box (on http://help.lucity.com/portal/)

    If I type more than 1 word into the search box, I get all the articles mentioning any of the words. Please enable some syntax to allow multiple words to *refine* the query. E.g, "work requests" or work+requests would both show results that have *both* words (and not all the other pages that mention work orders but not requests)..

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Moving to Lucity Web document:

      Page numbers on Moving to Lucity Web are numbered incorrectly after page 68 making the table on page 59 unusable.

      1 vote
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      • Develop and publish an administrator user manual

        I'm a new employee coming in cold, and I'm going to be the on-site administrator for our system. I don't know what I don't know. Would be very helpful to have a user manual for administrators, separate from the help pages, that outlines all the key security and administrator procedures in one place.

        9 votes
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        • Create data model diagrams for each module

          For reporting, documentation, and GIS integration setup it would be useful to have data diagrams to accompany the data dictionaries (spreadsheets). The two major players (software products) that come to mind are Visual Studio and Enterprise Architect.
          There are several others? A Google search and programmer forums review would help you make a final decision.
          There is also the Geodatabase Diagrammer which hooks to Visio output (this one spawns from a GIS centric database design)
          (Having data model diagrams are also useful interanally for program change management, report documentation, and brainstorming between releases.)

          6 votes
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